Organizing, Researching, and Illustrating your Material Essay

Step 1 MethodsObservations I would observe the individuals in diametric departments in their own acidify enviroments to see how they interact with sever completelyy separate and their guests on a day to day basis. I would do this in hopes to see where any and all issues or breakdowns in communication and drub procedure and protocols be happening. I hope to guide a emend conceiveing of how each department make ups together after these observations and call into questions. Interviews I will would interview each employee individualally, or in groups by department. Whichever I felt would get a give away response from the employees. I would propose to explain to them the lines that have been brought to my attention and ask for their input into what they celebrate the biggest problems argon and how they would solve them. Surveys I would then have them fill issue surveys followed by a question and answer session to try to get a personal feel to what is going on.Part 2A Sur veysEmployeesWhy do you feel several(prenominal) employees have resigned their positions here at genus Phoenix advertising in recent months? I hope to find off what employee grievances atomic number 18 and how we as a caller stick discover create a better take a shiting(a) environment for them. Are we satisfying our clients and what can be done to go oer satisfaction and return business of our clients? I hope to find start if the employees feel they argon doing their best for our clients, working to their full ability, what is lacking, and what can be improved. Tell me about yourself and your position here at Phoenix Advertising. Who is the person that you report to when on an assignment? I want to exact what each person believes their responsibilities are within the telephoner and to whom they report. I as well as whitethorn find whatsoever some other areas of concerns that have not yet been reported, much(prenominal) as a broken chain of command.2. Clientsa. What service did you hire Phoenix advertising to do for you? Is there a service you wish we rund or would like to see in the future? Was the price what you expected for the case? i. I want to find out exactly what services we are providing most, and what is being offered most. And how our services compare to the prices our clients are paying for them. b. Are you well-provided with the Roanoke Branch staff and the services that have been provided to you on a plateful from 0 to 10 (10 being the senior highest)? i. I want to find out if they are being treated the way they expect to from someone they are essentially paying to work for them.And if they feel like they are they receiving what was promised in their contracts with the society. c. What can we as a company, do better? Would you remember our services to others? Why or why not? i. I want to discern what is most important to our clients and where we use up to improve. I also want to find out if our clients would tell ot hers about us, because word of mouth is a enceinte way to gain business, and if it is not I want to know what we can do to change it.Step 2 B Letter to chief operating officer of Roanoke BranchPhoenix AdvertisingATTN Roanoke Branch2244 W. 177th Ave Suite 44CRoanoke VA 28135Phone (757) 455-2244 pricey Mr. Jonathan WillisI am writing this letter to in make for you that the company electric chair of Phoenix Advertising, Mr. Gregory Forest is sending me to your branch to conduct an investigation into some recent customer complaints we have received. Mr. Forest was concerned after instruction that several of our clients from your branch, have complained about the feel, or lack there of, of the work being produced by your advertising department. He is also particularly unhinged with the sores that two of your top, long term, wariness employees have left the company within the last hardly a(prenominal) months, along with receiving news of several other caution and employee issues arising within you branch. For my visit, I am expecting that you to prepare various company documents, such as the company policy manuals you provide for your employees, any action manuals you may have, a list of your hiring and recruitment processes and management approaches, and all other company policies that you may have in place or that you provide to your employees. My hopes are that we can sit down together and go over them and try to find a solution to the problems at hand.Please apply a copy of all of these avail adequate to(p) for when I arrive. I would also like to set a time to conduct an interview with some of your newer employees to see how they are being trained and some of your older employees in order to gather their views and opinions of these issues and any concerns they may have, so that we can form a solution to these problems and make your squad stronger than ever. Your full support is life-and-death in resolving these possible problems that are happening i n your branch, and much importantly, in coming up with the best solutions to ensure a better future at both your branch and within our company as a whole. I am looking foring forward to seeing you and your team soon. Thank you for your time and cooperation.Sincerely,Kirstin KruegerVP of Human Resource instructionStep 2B Problems and parableProblemsThe Phoenix Advertising group is having problems with its employees both in terms of employee work ethic, and in employee morale and motivation. Because of this, a report is chartered to find out the economic issues and any managerial issues there may be. Also to look at the relationship of these employees and their management. This report is intended to help the company understand the issues at the Roanoke branch and to find any solutions there may be in order to fix these issues for good.Facts and CausesBackground dataThe company that is experiencing the problem is the Roanoke branch of the Phoenix Advertising company, located in Roanoke, Virginia. Phoenix, Advertising is headquartered in Charlotte, North Carolina and has clients that include but are not limited to banks, redress companies and retail chains. My job as the Vice hot seat for Human Resources Management at Phoenix Advertising, is to report to the company President. The visit to the Roanoke Branch is to learn the facts and causes of the issues and complaints that have been brought to our attention, and to find the right solutions to the problems and complaints so that these issues do not affect to arise in the future.Relative InformationThe problem started when the company President learned that several of our clients have complained of the work performed in the Roanoke, Virginia branch. Every client is very important to the companys overall success,, as clients are what drive our business. We also learned that two, long term employees and top management people have left the agency in the last few months. There are also other key people in the agency are threatening to leave due to other issues. The company president requires me, to conduct a personal inquiry of the situation.I need to determine and analyze the work condition of the branch. I will interview several, various employees, both new and old to determine the views and opinions of the employees of their work environment. I will also look at various company documents, manuals, and all employee management training.Impact and EffectThe investigation into the Roanoke Branch of the Phoenix Advertising company showed that they are currently facing problems with both management and employee relations. The Roanoke management problems are significantly affecting their employee performance and work ethic. The overall quality and productivity of the branch is suffering. One of their main problems is the decreasing employee morale and motivation. This was slowly observed and shown through the answers I received while conducting my interviews. The employees, both new an d old showed a huge decrease in their dedication for their work, which resulted in the decline of the quality of their performance at work and the work they produced.The employees also associated this decline to the fact that they felt dissatisfaction with the services and the performances of their managers and the work environment that they were having to work in. The employees feel stress in their work environment which resulted in an increase rate of the use of sick days and was the main cause of the high employee turnover rate. A lack of or poor communication mingled with the employees and the managers is also another problem raised during the my interviews.SolutionsThe problems discovered during my investigation have to be resolved, and soon, as this may negatively affect not sole(prenominal) the Roanoke branch but Phoenix Advertising as a whole. We need to start by revising the hiring and recruitment process in the branch. especially on information relative to work assignmen ts, chain of command, and the rights and privileges of the employees. This solution proffer will hopefully create a open(a) understanding of the propose of having an employee, and allowing the superiors to use them accordingly based on their skills set, and responsibilities. As the investigator, I recommend the following solutions Reducing the overall workload of our full-time employees and adding more  irregular employees to help them out, especially during peak seasons to lower employee tension and to even out the amount of work each individual has to do alone.Establishing a clear communication line between managers and employees. This will allow for a more productive workplace, better collaboration between the clients, artists, helpers and anyone else who is involved in the project. Creating a clearer procedural structure and requirements in future approvals of new clients and contracts, to be able to assure the capabilities of the overall company. By being able to provide a better quality product not just pumping out a higher quantity of products for the Roanoke branch and for the Phoenix Advertising company as a whole.